Policy questions
Staff ask a question from an intranet page or chat tool. The agent answers from your policy text, and anything it cannot find goes to HR.
- TriggerWebhook TriggerThe intranet posts a question
- KnowledgeRetrieverSearches the HR policy documents
- AgentAgentAnswers and cites the source passage
- DecisionConditionChecks whether the policy covered it
- ApprovalHuman InputHR answers the open cases
