Giving AI agents knowledge they can actually use
How retrieval works for agents, the failure modes we see most, and how to inspect a knowledge base before you trust it.
What "governed AI workflows" actually means in practice
A working definition of governance for AI workflows: five properties you can test, and the common ways teams skip them.
Designing human approval steps so people stay in charge
Where approvals belong, what the approver needs to see, and how to keep a review step from turning into a rubber stamp.
Keep going
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